Return and Refund

At The Catchy, we strive to provide you with high-quality products and an exceptional shopping experience. If you are not satisfied with your purchase, we offer a 2-day return and refund policy. Please review the following guidelines to ensure a smooth return and refund process.

1. Eligibility for Return

You may return any item within 2 days from the date of delivery.

The item must be unused, unwashed, and in its original condition with all tags and packaging intact.

We do not accept returns for items that have been worn, damaged, or altered.


2. How to Request a Return
To initiate a return, please contact us within 2 days of receiving your order at:

Email: Storethecatchy@gmail.com

Phone: 03214318839


Please provide the following information when contacting us:

Order number

Product(s) you wish to return

Reason for return (optional)


3. Return Shipping

The cost of return shipping will be the responsibility of the customer, unless the product is defective or damaged during shipping.

We recommend using a trackable shipping service to return your items. We are not responsible for any lost or damaged returns.


4. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If your return is approved, we will process your refund to the original payment method within 7-10 business days.

5. Non-Refundable Items
Certain items are not eligible for return or refund, including:

Sale or clearance items

Gift cards

Perishable products (if applicable)


6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at:

Email: Storethecatchy@gmail.com

Phone: 03214318839


We will either provide a full refund or replace the defective item at no additional cost to you.

7. Exchanges
We do not offer direct exchanges. If you would like a different size, color, or product, please return the original item for a refund and place a new order for the desired item.

8. Changes to this Policy
We reserve the right to modify or update our return and refund policy at any time. Any changes will be posted on this page.

9. Contact Us
If you have any questions or need assistance with the return process, please don’t hesitate to contact us:

Email: Storethecatchy@gmail.com

Phone: 03214318839

Address: Bahria Town, Lahore